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About Crèmm

Launching in 2019, Crèmm is Australia’s newest online destination for leading footwear and accessory brands in one convenient location!

Here at Crèmm, we curate the best of local and international brands for men, women and kids. We are constantly launching new products to keep you on top of all the latest footwear trends.


Customer Experience

How do I contact The Crèmm Customer Experience team?

If you need to contact our Customer Experience team, please call us on 1800 951 066. Our working hours are 8:30am-5pm Monday to Friday (AEDT).

You can also fill out the online form on the Contact Us page and we will reply to you at the earliest convenience.


Sales & Price Matching

Does Crèmm offer price matching?

Unfortunately, we do not offer price matching.


If a sale or promotion ended yesterday, can I get the sale price today?

Unfortunately, once a sale or promotion has ended, the offer is no longer valid.

If you are unsure when a sale or promotion is ending, please contact our Customer Experience team and they will happily assist you.


Shipping & Delivery

When will I receive my order?

Orders are typically dispatched within one business day of being received.

Delivery times will vary depending on the dispatching location relative to your address. Standard delivery is between 1-3 business days for most metropolitan areas.

For rural areas, it can take anywhere between 4-7 business days for delivery.


How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this tracking number to follow the status of your order. Please contact our Customer Experience team if you are not able to track your parcel.


How much does delivery cost?

Each retailer/seller has their own delivery costs and free shipping thresholds. After you have added product to your cart any relevant shipping cost will be calculated and shown.


Who should I contact if I have questions or concerns regarding the status of my order?

Please call 1800 951 066 or complete the form on the Contact Us page. Our working hours are 8:30am-5pm Monday to Friday (AEDT).


If I only placed one order, why am I receiving multiple parcels?

Products on our site are shipped from our retail partners and brands, and in some cases products may be dispatched from different locations. If your order has been dispatched from multiple locations, you will receive a tracking number so you can monitor the estimated arrival of each order.


I’ve received one item, but where’s the rest of my order?

Each of your orders can be tracked easily using the tracking number located in your dispatch email. If you are having difficulties locating your parcel, please contact our Customer Experience team.


Refunds, Returns & Exchanges

Can I have a refund if I change my mind?

Changed your mind? You’re free to return your purchase if you meet the following conditions:

  1. Returned within 30 days of purchase (proof of purchase is required)
  2. Item(s) are unworn, unwashed, undamaged with original tags attached.
  3. In original packaging and condition. Items must be returned in the condition they were dispatched in. Footwear returns cannot be sent back with the shoebox taped up, written on or exposed.
  4. Ensure you keep any proof of return freight receipts and tracking numbers.
  5. Original packaging or shoe box must be placed inside another box, wrapping or freight satchel for return postage to Crèmm.


Are any items excluded from the Returns Policy?

No items are excluded.


How do I return an item?

Returning an item is easy. Please follow the below steps:

PLEASE NOTE: IT IS NOT POSSIBLE TO RETURN CRÈMM ORDERS TO ANY PHYSICAL RETAIL STORE

You are responsible for any costs associated with returning your order

Registered users can self-serve and return via our return’s portal:

  1. Go to ‘My Account’ on Crèmm and click on ‘Purchase history’ on the left-hand menu. Each of your invoices from us will be displayed and sorted by date.
  2. Find your correct invoice and select ‘Return items’.
  3. Select the item from the invoice to return by clicking on the checkbox next to the picture.
  4. Select a reason for return. You can also add additional notes.
  5. This will create the return. Print off the label and attach it to the outside of your parcel.
  6. Put the return authority form inside your parcel.
  7. Drop it off at your nearest Australia Post. Guest checkout users please contact our Customer Experience team to organise a return.


What proof of purchase do I need to present for a return?

All returns must contain your Online Order Confirmation from Crèmm.


What do I do if a product I bought from Crèmm is faulty?

If you believe any purchased items may have manufacturing faults, please contact our Customer Experience team and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault. Please do not send any product back without contacting us first.



Contacting Sellers

Can I contact the seller directly if I have a query about a product?

If you have questions about any product on Crèmm, please contact our Customer Experience team.



Payment

Can I use Paypal to pay for my item?

Yes, Crèmm accepts Paypal!


Does Crèmm have Afterpay?

Yes, Crèmm accepts Afterpay!
Find out more about Afterpay.


Gift Cards

Do you sell gift cards?

Crèmm does not currently sell gift cards.


Partner with Crèmm

How can I sell my products on Crèmm?

Interested in selling your products on Crèmm? Head over here to register your interest and our team will get in contact with you!