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Delivery Information

We know you want it ASAP, so here’s how we’re going to get it to you.

We have carefully selected top retailers/sellers in Australia with the best product range who are dedicated to getting your order to you as quickly as possible.

Each retailer/seller has their own delivery costs and free shipping thresholds. If you order multiple products from Crèmm, you may receive them in separate deliveries in different time frames. In this case you will be sent multiple tracking numbers.

In most cases, orders will be dispatched within one business day of being confirmed. Delivery times will vary depending on the dispatching location relative to your address. Standard delivery is between 1-3 business days for most metropolitan areas. For rural areas, it can take anywhere between 4-7 business days for delivery.

Occasionally delivery times may vary and are out of our control. If you have any concerns regarding a delivery feel free to contact our customer experience team or by calling us on 1800 951 066.


Returns

PLEASE NOTE: IT IS NOT POSSIBLE TO RETURN CRÈMM ORDERS TO ANY PHYSICAL RETAIL STORE

Changed your mind? Don’t we all. Doesn’t fit? Try again. You’re free to return your purchase if you meet the following conditions:

  1. Returned within 30 days of purchase (proof of purchase is required)
  2. Item(s) are unworn, unwashed, undamaged with original tags attached.
  3. In original packaging and condition. Items must be returned in the condition they were dispatched in. Footwear returns cannot be sent back with the shoebox taped up, written on or exposed.

How Do I Book a Return?

Registered users can self-serve and return via our return’s portal:

  1. Go to ‘My Account’ on Crèmm and click on ‘Purchase history’ on the left-hand menu. Each of your invoices from us will be displayed and sorted by date.
  2. Find your correct invoice and select ‘Return items’.
  3. Select the item from the invoice to return by clicking on the checkbox next to the picture
  4. Select a reason for return. You can also add additional notes.
  5. This will create the return. Print off the label and attach it to the outside of your parcel.
  6. Put the return authority form inside your parcel.
  7. Drop it off at your nearest Australia Post.

Guest checkout users please contact our customer experience team to organise a return.

Change of Mind Returns

If you have changed your mind and you are able to provide satisfactory proof of purchase, we may offer you a refund provided that the item;

  1. Is returned within 30 days of purchase (proof of purchase is required)
  2. Is unworn, unwashed, undamaged with original tags attached.
  3. Is in original packaging and condition. Items must be returned in the condition they were dispatched in. Returns cannot be sent back with the box taped up, written on or exposed.

If you are unable to provide satisfactory proof of purchase, Crèmm at its absolute discretion reserves the right not to offer a refund for change of mind.

Faulty Items

If you believe any purchased items may have manufacturing faults, please contact our customer experience team and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault. Please do not send any product back without contacting us first.